Terms of service

These terms apply when you buy a consultancy session, an advisory retainer or a market access project from Health Collider Ltd.

Who you are contracting with

Health Collider Ltd, registered in Scotland, company number SC843699. We are not currently registered for VAT, so our prices carry no VAT.

Booking and payment

A consultancy session is £750 and is paid in full at the time of booking. Your booking is confirmed once payment is taken. Retainers and market access projects are scoped and priced separately, and are covered by their own written statement of work rather than by this page.

Rescheduling and cancellation

• You can reschedule free of charge up to 48 hours before your session, using the link in your confirmation email.
• Cancel more than 48 hours before and we refund you in full.
• Inside 48 hours the fee is non-refundable, because the time is held for you and cannot realistically be filled.
• If we need to move a session, you choose a new time or take a full refund.

Refunds are made to the card used for payment and usually reach you within five to ten working days.

What a session includes

Two hours with a named specialist, on the topics you bring, and a written summary of the session within five working days. You are welcome to bring more than one topic - it is your session.

What a session is not

Our advice is commercial, regulatory and strategic. We do not provide medical advice, legal advice or a regulatory approval of any kind. Nothing we say substitutes for your own regulatory, clinical or legal responsibilities, and we do not act as your manufacturer's regulatory representative or as a notified body.

We give you our honest professional assessment. We cannot guarantee a commercial outcome, and nothing in a session or a report is a promise that a particular buyer, pathway or approval will follow.

Confidentiality

What you tell us in a session stays between us. We are happy to sign your NDA before we start; ask and we will. We may describe the general shape of a problem in our public writing, but never in a way that identifies you or your company without your written agreement.

Your material and ours

Anything you give us stays yours. The written summary and any report we produce for you is yours to use inside your organisation. The methods, templates and frameworks we use to produce it remain ours.

Liability

Our total liability to you in connection with a session is limited to the amount you paid for it. We are not liable for loss of profit, loss of contracts, or other indirect loss. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

If something goes wrong

Tell us. Email contact@healthcollider.com and we will try to put it right. These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction.

Changes

We may update these terms. The version that applies to your booking is the one published on the day you booked.